What are the support response times defined in Vaultastic’s SLA for critical issues?

Vaultastic provides prioritized support response times based on the severity of the issue, as defined in its SLA. For critical issues impacting service availability or data access, Vaultastic’s team guarantees a response time within 1 hour and works to resolve the issue as quickly as possible. Less critical issues receive responses within defined timeframes ranging from 4 to 24 hours, ensuring comprehensive and timely assistance for all concerns.