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  • 1. Can I archive email from Mithi SkyConnect or Mithi Connect Xf?
     

    Yes. Mithi SkyConnect and Mithi Connect Xf can be configured to archive a copy of mail to Vaultastic. Note that for Connect Xf setups (on premise), the archival will happen over the Internet link leading out of the on premise setup.

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  • 2. Can I backup or archive mails from a hosted Microsoft Exchange server?
     

    Yes. You can backup or archive mails from MS Exchange setups (hosted and on-premise). This ensures that a read only and tamper proof copy of every mail is saved at a secondary location.

    You can use the journaling feature of MS Exchange to forward a copy of incoming and outgoing mail for selected users from the MS Exchange server to Vaultastic.

    Go thorough the presentation to know How Vaultastic works?

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010 and MS Exchange 2013.

     

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  • 3. I have hosted my email domain on a server hosted at my data center. Can I backup mail to Vaultastic?
     

    Yes. Vaultastic supports a wide range of mail servers such as Zimbra, MS Exchange, Lotus Domino, Mdaemon, Postfix etc.

    You can configure a forwarding or journaling feature of the primary mail server to secure a copy of every incoming and outgoing mail to Vaultastic.

    This ensures that you have a read only and tamper proof copy of every mail on the AWS cloud that can be accessed by end users using the self service portal.

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  • 4. Where is the data stored?
     

    The solution along with the storage is hosted on the AWS Cloud.

    The email backup on Vaultastic ensures 99.99999999999 (11 9s) data durability.

    The mail store is tamper proof and private. Email cannot be deleted intentionally or un-intentionally by end users or administrators.

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  • 5. What measures are taken to ensure service availability?
     

    The service runs off the AWS cloud, which guarantees 99.99% infrastructure availability. This ensures that the base platform for the application is extremely reliable and safe. The storage has multiple levels of redundancy and availability, thus ensuring 11 9’s of durability of data. In addition the Vaultastic system is designed with inbuilt redundancies, fail over mechanisms and multiple mail route paths to ensure maximum uptime. Over and above that, the system is monitored 24/7 using automated tools and supervised by a NOC team.

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  • 6. Can our team visit the site where archival data is stored for audit purpose?
     

    To maintain the highest level of security, the location of the data centers is not made public and no visitors are allowed into the premises.

     

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  • 7. Does Vaultastic archive instant messaging, calendar, file store, videos and other sources of data?
     

    Vaultastic archives only email data. However chat transcripts, calendar meeting requests alerts and attachments which are part of the mails are all archived.

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  • 8. Do you have knowledge discovery/e-discovery like in Google Apps or Office 365?
     

    An administrator can search through individual email archive vault. A search across user stores will be available in the future.

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  • 9. How fast is the search for mail in Vaultastic?
     

    Vaultastic allows you to search for any mail of a user using the fast and intuitive search interface via the self service portal (webmail client). What would typically take days to retrieve from tapes and other methods will now take minutes.

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  • 10. If I have configured Vaultastic do I still need to have a mail server backup?
     

    A mail server backup is taken periodically, typically once a day and is a backup of the software as well as the data. It is a snapshot of the state of the system at that point in time and is usually used to restore the service to the same state in case of a breakdown.

    Therefore it is still necessary to take a mail server backup even if you have configured Vaultastic for all the users.

     

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  • 11. Why should I trust Vaultastic?
     

    These are some of the reasons you can trust your mail data with us.
    a.We understand email, storage and security. From the Email experts who have been serving over 500K business users across leading enterprises over a decade now.
    b.The Vaultastic platform is proven across thousands of users who are already using this to safe keep their mail.
    c.The Vaultastic platform is hosted on the reliable and secure AWS cloud platform. This infrastructure comes with guarantees on uptimes and data durability.
    d.The Vaultastic platform is designed to be tamper proof at all levels. No possibility of accidental deletion of mail. No possibility of viewing information since data stored is encrypted. The user and administration access is over secure encrypted channels. Strong audit logs to track activities and more.

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  • 12. Can you deploy Vaultastic for me on my premises?
     

    Vaultastic is a shared cloud based service (SaaS). Vaultastic servers and storage are hosted on the AWS cloud. We are open to a region specific deployment on any of the AWS regions (including the India region for organizations whose data must be within India).

    However, there is no option to deploy Vaultastic on your servers in your data center.

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  • 13. I take regular mail server backup, why do I need Vaultastic?
     

    All actions on the mailstore including deleting of mail or mailboxes is reflected in the backup.

    Therefore if a user deletes mail, the backup will also not contain the deleted mail.

    Vaultastic in contrast, secures a copy of all the mail sent and received by a user at a secondary location. This ensures that even if a user accidentally or intentionally deletes mail from the primary mailbox, it is still available in the Vaultastic store.

    Recommended reading: Email archiving, backup and journaling: What is the right strategy to secure email data?

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  • 14. How cost-effective is Vaultastic?
     

    Vaultastic is one of the most affordable and secure email archiving solutions.
    - Unlimited Storage
    - Retention based plans
    - Flexible pricing plans allows to choose specific plans for different set of users within the domain
    - Pay as you go model allows to choose convenient payment mode - Monthly, Quarterly, Half yearly & annually

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  • 15. What is the archival plan Vaultastic follows? Is it hourly/daily/weekly/monthly? Can you please share the plans?
     

    Unlike taking email backups periodically, Vaultastic offers In-Line Email Archiving, in which all mails are archived even before they are delivered to the inbox, guaranteeing all the mails exchanged are always archived.
    You can check out and compare all the plans here

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  • 16. If I want to restore any user archival, what is your plan of action?
     

    As an admin /user of the Vaultastic domain, you can export mail from your Vaultastic account and restore into your live mailbox.
    Please refer this document for the Steps to export the mail from the Vaultastic domain.
    You can also watch this video on How to Export Email from Vaultastic Account.

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  • 17. How do you compete with Veritas and related enterprise backup softwares having archival solutions?
     

    Vaultastic offers the following advantages:
    1. Ease of use
    2.Cost
    3.Simplicity
    4..Advantages over other on premise archiving solutions:

    • SaaS - pay per use
    • 99.99999999999% durability of data and 99.99% uptime
    • Auto scaling for storage
    • Auto upgrades for hardware and software
    • Zero capex for hardware and software infrastructure
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  • 18. Will the backup be in real time or at some specific time?
     

    Vaultastic offers real time backup. Since the archiving is configured for real time transfer of incoming or outgoing mail, users should be able to see mails sent and received almost instantaneously in the archive account (except for a new user created using the auto provisioning, where there may be a delay for accessing the archive account).

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  • 19. Vaultastic offers real time backup. Since the archiving is configured for real time transfer of incoming or outgoing mail, users should be able to see mails sent and received almost instantaneously in the archive account (except for a new user created using the auto provisioning, where there may be a delay for accessing the archive account).
     

    No, Vaultastic is a shared cloud based service (SaaS) and is the most cost effective for enterprises, who don't have to deploy and manage infrastructure. They simply consume the services.

    For very large and special requirements (such as data residency), we could deploy a captive Vaultastic setup on the AWS cloud, which is private and dedicated to the customer.

    We do not support deploying Vaultastic on an in premise infrastructure (bare metal or virtual)

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  • 20. Can emails be archived from any running exchange sever to Vaultastic?
     

    Yes. You can archive or backup mail from hosted and on-premise MS Exchange setups. This ensures that a read only and tamper proof copy of every mail is saved at a secondary location.

    You can use the journaling feature of MS Exchange to forward a copy of incoming and outgoing mail for selected users from the MS Exchange server to Vaultastic.

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010 and MS Exchange 2013.

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  • 21. Which hosted servers does Vaultastic support?
     

    Vaultastic  can be configured with any hosted server that supports journaling and mail forwarding such as G Suite, Office 365, Hosted Exchange, Mithi SkyConnect and other cloud solutions.

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  • 22. Which on premise servers does Vaultastic support?
     

    Vaultastic  can be configured with any on premise server that supports journaling and mail forwarding such as MS Exchange, Lotus notes, Zimbra, Mdaemon and other mail servers.

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  • 23. What about linux based qmail server backup?
     

    qmail supports email forwarding and journaling, therefore Vaultastic can be configured for backup with a qmail server.

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  • 24. Who are Vaultastic competitors?
     

    On a general basis Google Vault and Microsoft Vault can be seen as competitors, however in terms of the technical aspects, features and price, currently there are no solutions that compete with the flexibility, wide compatibility to almost any primary mail platform and performance of Vaultastic.

    We are the only solution which offers our customers the flexibility to mix plans for their users base e.g. we can allow a customer a have a few users on DURABILITY (e.g. top management), another set of users on the TRACER plan (e.g. the financial people) and the rest of the people on CONTINUITY.

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  • 25. As per US law, its Govt can see any data on the servers located in US, your take on this?
     

    This is part of the US governance laws and all citizens are aware of this. Such laws vary from country to country.

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  • 1. What is the free trial offer? How do I avail this offer? How is this trial offer, risk free?
     

    What is the 30 day Free trial offer

    Vaultastic offers you a risk free trial offer for 30 days. You can use the fully featured Vaultastic with unlimited storage.

    How to avail the free trial offer?

    It’s quite simple!
    You can respond to the mail you received, confirming that you would like to avail this offer.
    Or you can simply up for a free trial using the free trial form.
    In  both the cases, we will get in touch with you to gather some  technical  information like the domain name, your primary email setup,  etc. After information gathering, we will set up your email archiving domain on Vaultastic.  We will also guide you in configuring your primary  mail  server to enable email archiving.
    Once the setup is complete, you  will receive a welcome mail. This mail contains the instructions on how to access and use  Vaultastic’s Self Service and  Admin portal.

    How is this trial offer, risk free?

    1. Free from Financial Risk: Start the trial instantly, as no credit card or advance payment required. It is completely obligation-free.

    2. Trusted by over 500K business users worldwide:  Many of them are Fortune companies, who have been our customers for over 7-8 years.

    3. Archiving Solution by Email and Cloud experts: Mithi has been continuously developing and improving the email platform for over 10 years now. This same platform, delivered as an on-premise email and as a SaaS email service, drives the collaboration needs of demanding enterprises globally.

    4. Never, Ever Lose Data: Vaultastic offers 99.99999999999% data durability and 99.9% uptime. It is hosted on the highly secure AWS Cloud infrastructure. A superior design of AWS provides guarantees on the extremely high durability on the mail data stored with us and very high reliability on the service uptime.

    5. Your Data belongs to you only: Vaultastic stores the email data in encrypted and read-only format. Only you can access or download   this data. The data is secured in our enterprise email vault. Nobody else, not even our team can access this information. Once you cancel the subscription Vaultastic deletes your data automatically.

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  • 2. Do I need to pay anything upfront or provide my credit card details to avail of this offer?
     

    Nothing at all. No credit card details or advance payment is required. We just need your consent to try this very easy-to-use and most secure email archiving solution on the cloud.

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  • 3. During the 30 day trial period, how can I get any help regarding the use of the product?
     

    We have a 24/7 helpdesk team, who will respond to your queries about the product. Reach out to [email protected]

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  • 4. What happens after 30 days of the free trial is over?
     

    During the 30 days of trial period, you and your team would have used the product to get a feel of its usefulness in your business environment.

    Before this 30-day period ends, you will receive alerts from the system prompting that the free trial is about to get over.

    Before or at the end of the 30 day period, you have the option to:

    a: Go in for a paid archiving plan by choosing one of the 3 plans.

    For this, you need to simply write in to [email protected] and inform us of your choice of plan and we will upgrade your plan for you. Our team will call you to confirm other billing details, like address, billing frequency, etc.

    b: Cancel your subscription

    If you feel that Vaultastic did not serve your purpose. For this you don't need to do anything. Vaultastic suspends your email archiving domain after the trial ends. It will stop accepting mail for archiving from your primary mail system. After another 7 days, all your archived data will be automatically deleted from our platform. Since we are always learning, we would appreciate if you can write about your experience and specifically about what didn't work for you and send us a mail at [email protected]

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  • 5. To try Vaultastic, will I need to make changes to my primary email setup? If so what kind of changes?
     

    Once we setup your email archiving domain on Vaultastic, all that you need to do is to enable your primary email setup to send a copy of every mail sent and received to Vaultastic. Typically this would be done for selected users, or all users depending on your requirement. The steps involved to do this would vary depending on the primary email platform. Read more about enabling email archival for your account.

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  • 6. Can I archive mails from my in-premise Mithi Connect Xf server?
     

    Sure, you can archive mails from Mithi Connect Xf server.

    Note that this would mean that a copy of every mail sent and received by all or selected users would be pushed to the Vaultastic cloud via your Internet Connection. It may mean that you may have to relook at the bandwidth capacity to ensure that users who are accessing mail from outside your environment, over this same Internet link, do not face a performance drop.

    Recommended read:

    4 Reasons To Consider Cloud Archival For Your On-Premise Email Solution

     

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  • 7. How is this trial offer, risk free?
     

    a. Free from Financial Risk: No credit card or advance payment required to get started. It is completely obligation-free.

    b. Trusted by over 500K business users worldwide, many of them are Fortune companies, who have been our customers for over 7-8 years.

    c. Archiving Solution by Email and Cloud experts: Mithi has been continuously developing and improving the email platform for over 10 years now. This same platform, delivered as an on-premise email and as a SaaS email service, drives the collaboration needs of demanding enterprises globally.

    d. Never, Ever Lose Data: Vaultastic offers 99.99999999999% data durability and 99.9% uptime. It is hosted on the highly secure AWS Cloud infrastructure, which by virtue of a superior design provides guarantees on the extremely high durability on the mail data stored with us and very high reliability on the service uptime.

    e. Your Data belongs to you only: Email data is encrypted and read-only. Only you can access or download this data. Nobody else, not even our team can access this information which is secured in our enterprise email vault. Data is automatically deleted once the subscription is cancelled.

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  • 1. What happens to the data after the subscription period is over?
     

    If you renew your subscription, then the data will be maintained as per the plan and associated lifetime. If you do not renew your subscription, then all mail for your domains will be automatically deleted within a week from the end of the subscription.

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  • 2. What happens when I have setup archiving for all the licensed number of users?
     

    As you are approaching the maximum allowed count of users (as per your purchase), the system will send you alerts prompting you to take action. If you use up the licensed count of users, the system will not allow you to provision more users. The choices you have are to:
    1. To purchase additional user licenses in your subscription
    2. Delete some accounts.

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  • 3. Which plan is appropriate for me?
     

    If you want to use the Vaultastic archive to reduce the load on IT and increase the efficiency of users to search for historic data, then the CONTINUITY plan should suffice.

    If you work in an industry when email archiving is a legal compliance or there are many cases of litigation, then the TRACER plan may be more appropriate.

    The DURABILITY plan is the most appropriate when you want to store historical data with Vaultastic and retain mails forever.

    The HOLD plan is suitable if you need to save mail for users who are no longer active.

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  • 4. How can I upgrade my subscription Plan?
     

    Currently, you would need to raise a request to [email protected] and our helpful team will make necessary changes and update your billing information as well.

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  • 5. Can I get access to my archive mail data, if I decide to cancel the service?
     

    Yes. Before canceling the service, you can access each user’s archive account on Vaultastic and download the archived mail to a PST or a ZIP of EML files.

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  • 6. How do I maintain my license?
     

    Depending on the requirements of your organization, you have two choices.
    1. To increase the number of users in your subscription
    2. Delete some account.

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  • 7. What is the license model for Vaultastic?
     

    The Vaultastic license is a per user license.

    If a user leaves and you want to retain his/her mail, you can take advantage of the new HOLD plan which allows forever retention of the mail, with a storage of 2GB. Extra storage can be added on.

    A new user should have a new account on Vaultastic so that he does not get access to the mail of the user who has left from the self service portal.

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  • 8. What is price for downloading data from Vaultastic in Bulk?
     

    While you can export data in PST/EML files from your own Vaultastic console at no extra cost, you may still want to opt for this method, where you can extract the archived email data of chosen or all users in the PST format via an S3 bucket in your AWS account. This option is typically chosen when you want to extract a larger volume of data.

    This is a paid service from Mithi, and we charge INR 300 (USD 5) per GB with an minimum order quantity of 25GB
    E.g. If you want to extract data 200 GB of data from Vaultastic, the cost would be INR 60,000 (USD 1000)

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  • 9. What is the price for uploading historical email data to Vaultastic?
     

    You can upload historical email data, which are stored in EML/PST/OST files on your end points for lifetime preservation on Vaultastic. This is currently a paid service offered by Mithi and we charge INR 150 (USD 3) per GB, with a minimum order quantity of 25GB.


    E.g.
    1. If you want to upload 100 GB worth of PST files of your users onto Vaultastic, the cost will be INR 15,000/- (USD 300/-)
    2. If you want to upload 20 GB worth of PST files, the cost will be INR 3750 (USD 75) - due to the MOQ of 25GB

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  • 1. How do I get started with Vaultastic?
     

    Its simple to get started with Vaultastic

    1.Send us a request to create your trial account.
    2.We’ll provision your domain on Vaultastic and send you instructions to enable journaling on your primary email platform. This will take one working day.
    3.You enable archiving for all or selected users on your primary email platform.

    Recommended Read:

    What is the free trial offer for Vaultastic?

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  • 1. How many domains can I create on Vaultastic?
     

    You can create unlimited domains.

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  • 2. What will be the name of my archive domain on Vaultastic?
     

    It’s a derivative of your primary domain name and is of the form [primarydomain].vaultastic.com. Suppose your primary domain is “mithi.com”. The archive domain will be called “mithi.vaultastic.com”.

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  • 3. Do I have to setup archiving for all the users of my domain, to use Vaultastic?
     

    You can choose to archive for all the users of your domain or for selected users. This entirely depends on the requirement of your business. This configuration has to be done on your primary email server.

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  • 4. Is it possible to migrate my existing mail data/archival data into Vaultastic? Is there an extra charge for this?
     

    Yes. You have to subscribe to the DURABILITY plan of Vaultastic and avail of the migration services from Mithi.

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  • 5. How do I provision users on the archive domain?
     

    You can provision users one at a time or in bulk using the admin panel.

    The bulk user addition option should be used when the number of users for whom archiving has to be enabled is large.

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  • 6. Unregistered email-ids are ignored. What about alias addresses for registered accounts, how are they handled in Vaultastic?
     

    There are two ways to set up journaling on the primary mail platform viz
    a. by defining a specific list of users, whose mail should be journaled
    b. by defining a general rule to archive mail for all users.
    When the mail reaches Vaultastic, and if the user is not registered, the mail will be dropped silently. This however is not a good practice, since it uses up more bandwidth and may not be the most secure way to setup the journal rule
    Thus we always recommend that you go with Option a and register the corresponding users on Vaultastic.
    Aliases are not an issue since the mail eventually reaches the primary mailbox, where the journaling rule is applied.

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  • 7. Can we get PST files for individual mailboxes?
     

    Yes, Exporting mails to PST is available through the self service portal.

    If you opt for the DURABILITY plan of Vaultastic, you can import legacy mail data into the archive accounts of the users. The method of doing this will vary depending on the source platform and we offer this as a service. If it requires us to do a PST import, we may do that too.

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  • 1. What is the lifetime of my mails on Vaultastic?
     

    Lifetime is a property, which determines for how long mails are stored in the archive. For example, if the lifetime is 1 year, then mail archived today will automatically be deleted from the enterprise vault account after a year. A lifetime forever means that the mail will never be deleted. Each Vaultastic subscription plan provides a different lifetime to suit different purposes of the archive.

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  • 2. What is the difference between Storage and Lifetime, in Vaultastic?
     

    The storage is the cumulative total of the consumption by all users on the archive domain. The Lifetime is the time for which a mail is maintained on the server.

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  • 3. In case of historical data, how does the lifetime work?
     

    The ability to import historical data is available with the plan which has a forever lifetime. Historical or new mail will never be automatically deleted under the subscription period.

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  • 4. Which mail is archived?
     

    That depends on the configuration in the primary server. You can configure your primary server to archive incoming, outgoing, internal or all mail for the selected users.

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  • 5. How soon will the mail be archived?
     

    Since the archiving is configured for real time transfer of incoming or outgoing mail, you should be able to see mails sent and received almost instantaneously in the archive account.

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  • 6. What happens when I disable or delete an account on the primary mail server?
     

    Even if you disable or delete an account on the primary mail server, the corresponding account on the archive domain on Vaultastic remains active. You can continue to refer to the historical mail of that user via this archive account.

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  • 7. Can I disable print, download or export an email?
     

    Yes. The admin panel allows you to control the self service portal features such as the ability to print, download and the ability reply to or forward a mail.

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  • 8. What should I ensure before deleting a Vaultastic account?
     

    If you need to retain an offline copy of the mail in the archive account of that user, you may want to download the mails using the export feature before deleting the account. Once an account is deleted, the mails are permanently deleted from Vaultastic and cannot be recovered.

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  • 9. How can I get a summary of daily space usage?
     

    Since all the Vaultastic plans allow unlimited storage, this is not too important. However, you will be able see the storage used by a domain or a user in the Admin Panel in a future upgrade.

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  • 10. As an administrator, can I search through a user's archive?
     

    Yes you can reset a user's password and access a user's archive using the self service portal.

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  • 11. Is the content of the mails visible to both the Customer Admin as well as the Vaultastic Admin?
     

    At the first level, only the users can view their own mails via the Self service portal.
    At the second level, the customer admin can gain access to the user's archive account to view the mail.
    The Vaultastic admin will only get a log of number of mails archived to assure there is no breakage of services, ensuring continuity.

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  • 1. Will a user be able to see all his personal folders in the archive account?
     

    No. To maintain simplicity and allow quick search, the archive account will have only two folders, the Inbox and the Sent Items. All mail received by a user will be available in the Inbox, irrespective of the filters on the primary mail server. All the mails sent by a user will be available in the Sent Items folder.

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  • 2. Will mail sent from a user's mobile also be archived?
     

    Yes. Mails sent from any client(web, desktop or mobile will be archived)

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  • 3. How does my user access the mail in her Vaultastic account?
     

    Each user has access to a self service portal on Vaultastic. As an administrator, you first enable the user's access to the self service portal with a random default password. You will also configure the user’s primary email id in the Vaultastic account so that she can receive self service notifications.
    She then accesses her Vaultastic account via the URL (for example mithi.vaultastic.com) and uses the “forgot password” application to reset her password. The primary email id is where she will receive an OTP to reset the password.

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  • 4. Why can’t I access from a POP/IMAP client?
     

    To improve the security and at the same time maintain simplicity, data can be accessed using the easy to use and intuitive self service portal on Vaultastic (web interface).

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  • 5. What all can a user do with her Vaultastic account?
     

    A user can search through mail, view, print and download selected mail. The user also has an option to download the mails from the selected folder (Inbox or Sent Items) as a zip with EML files or as a PST file. The user can also forward and reply to a mail in the archive.

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  • 6. What happens if a user deletes mail from the primary account? Will the mail from the archive also be deleted?
     

    No, the archive store is separate from the primary mail store and mails in the archive are secured from accidental or intentional deletion from the primary account.

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  • 7. How long does an export take?
     

    The time for export depends on the size of the folders and the search. When you request for an export, an offline job request is sent to the system. These jobs are usually scheduled at predefined intervals. The exported data will be available for download once the job execution is finished. The link to download the mail will be sent by email.

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  • 8. What is the lifetime of the download link of the exported mail?
     

    The link to download the exported mail will expire in 7 days from the date of creation.

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  • 9. How does the archival work from the end users point of view?
     

    Each user has access to a tamper proof self service portal on Vaultastic. A user can search through mail, view, print and download selected mail. The user CANNOT delete mail from the archive store. The user also has an option to download the mails from the selected folder (Inbox or Sent Items) as a zip with EML files or as a PST file. The user can also forward and reply to a mail in the archive.

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  • 1. How safe, private is my data on Vaultastic? What are the documents supporting this?
     
    How safe is my data on Vaultastic

    Why storing data on the AWS cloud is Secure, Private and Safe

    The email data, which is archived is stored on the AWS cloud storage by the Vaultastic system. Vaultastic guarantees data security. The data is secured as explained below

    Stage 1: Deposit of the email into the Archive store on Vaultastic.

    Mail from your primary mail platform (which could be in premise or on the cloud) is pushed into the Vaultastic cloud using the journaling feature of your mail platform. These mail travel over a secure network since all paths leading into Vaultastic are secured with SSL (256 bit). This means that there is no possibility of wire tapping or sniffing.

     

    Stage 2: Storing the mail on the hierarchical cloud store on AWS

    The mail received by Vaultastic in Stage 1 are delivered into the user's Vaultastic archive mailbox on the hierarchical store and locked to the user's credentials. This storage cannot be accessed and read by any of the server operators, maintenance staff or any other means. These mail can only be loaded via the end user's credentials, when he accesses the self service portal to view the archived mail. There is no other way to view those mail.

     

    Stage 3: Safety, Durability, Privacy of the Cloud Store on AWS

    The mail data is stored in a hierarchical storage on the cloud spanning a hot store, warm store and a cold store (by age of the data). The data is encrypted and stored for additional security. This data can only be decrypted by the particular instance of the Vaultastic setup, which accesses the store.
    Amazon cloud storage uses one of the strongest block ciphers available – 256-bit Advanced Encryption Standard (AES-256).
    AWS participates in the EU-US Privacy Shield framework. Click here to learn more. Also have a look at this link.
    AWS’s alignment with ISO 27018 has been validated by an independent third party assessor. ISO 27018 is the first International code of practice that focuses on protection of personal data in the cloud. It is based on ISO information security standard 27002 and provides implementation guidance on ISO 27002 controls applicable to Personally Identifiable Information (PII) processed by public cloud service providers. This demonstrates to customers that AWS has a system of controls in place that specifically address the privacy protection of their content. For more information, please visit the AWS ISO 27018 FAQ.

    Stage 4: Accessing the archived email from Vaultastic

    The end user or the administrator can login to the self service portal and access the archived mail of the user ONLY from the secured web portal. There is no other way or protocol to access the archived mail content. The system does not support IMAP or POP for accessing the archive account. The web portal is accessed over SSL (256 bit) and is protected by a password, which is controlled by strict password policies (complexity, length, history, lockout, and age). In addition, even tighter controls can be established to secure the region of access (e.g. archive accounts can only be accessed from the office network and only from a fixed IP or IP range).
    No deletion is permitted by any user or administrator on the Archive accounts in Vaultastic. This makes it tamper proof.

    Stage 5: Download mail from the Archive account of a user on Vaultastic

    The end user or the administrator can login to the self service portal and download the archived mail of the user ONLY from the web portal. This can come in a PST file or a set of EML files. These are downloaded over SSL.
    All the above means that the email is stored in a READ ONLY storage to prevent tampering, is ENCRYPTED to ensure that it is visible only to the user, is AUTHORISED for access only by the end user or administrator with the credentials and is NOT READABLE by the maintenance staff.

    It is also possible for you to download email data from Vaultastic in Bulk.

    Other resources:

    https://www.vaultastic.com/docs/Vaultastic_Service_Level_Agreement-SLA#Privacy_Policy
    https://www.vaultastic.com/docs/Vaultastic_Service_Level_Agreement-SLA#Content

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  • 2. How secure is my data?
     

    Vaultastic data is highly secure. It is saved on an infrastructure which guarantees 99.99 availability and 11 9’s of data durability. The data itself is encrypted. End user and admin access to the self service portal is over secure channels. The data itself is tamper proof and reporting ensures that malicious activity by administrators is traceable. The infrastructure is protected by a multi layered firewall, viz the Amazon VPC and an internal firewall on each node.

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  • 3. I need to download about 2 TB of email data from the Vaultastic archive store, is there a way to do this easily?
     

    It is easy to download email data from Vaultastic. The new Vaultastic bulk data retrieval service, allows user’s to quickly and easily export data from their Vaultastic account to the respective S3 bucket in the customer’s AWS account.

    Recommended reading: Retrieving data in bulk from Vaultastic using an AWS S3 bucket

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  • 4. Can a user or an administrator delete selected mail from the Vaultastic account?
     

    No. An administrator or a user can not delete mail from Vaultastic.

    There is no interface provided on the self service portal to either the administrator or to the end user to delete mail from any account.

    The only ways to remove mail from the archive would be to delete the account from Vaultastic or to set a retention period beyond which mail will be automatically deleted.

    Check various Email archiving plans for Vaultastic based on retention period.

    Recommended Reads:

    What happens when I disable or delete an account on the primary mail server?

    What should I ensure before deleting a Vaultastic account?

     

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  • 5. Is Vaultastic anti-spam enabled? Is there any customization for spam related thresholds?
     

    Vaultastic archives all mails delivered to the user's mailbox. So this depends on the spam filter engine on the primary mail server.

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  • 6. There are instances where end users are getting impacted due to outages at AWS. How is your solution meeting high availability?
     

    That may be true for availability of service. But AWS is in the best position to recover from an outage. Also we are confident that the 99.99999999% data durability is not affected.

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  • 7. If I discontinue using Vaultastic, how can I access all my data?
     

    Vaultastic now offers a new way to access bulk data via a shared S3 bucket in the customer's AWS account. The price is charged at a fixed rate per GB to be copied onto your S3 bucket.

    Recommended reading: Retrieving data in bulk from Vaultastic using an AWS S3 bucket

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  • 1. Can I archive or backup email from Microsoft Office 365?
     

    Yes. You can archive emails from Office 365 to Vaultastic.

    The journaling feature of Office 365 is used to save a copy of every incoming and outgoing mail to Vaultastic.

    This ensures that you have a tamper proof copy of all the mail at a secondary location that can be retrieved at any time.

    Go thorough the presentation to know How Vaultastic works?

    What configuration is needed to archive emails from Office 365?

    Office 365 domain administrators have to configure journaling to forward  copies of incoming and outgoing mail of the selected or all users to  the Vaultastic servers.

    Do we need to deploy any software or database on the Office 365 setup?

    No, the Vaultastic connector for Office 365 uses the journaling feature  of O365 to send a copy of every mail sent and received by the selected  users to an independent Vaultastic store.

    Is there any plugin or extension to Outlook or Outlook Web access?

    No, the Vaultastic interface is independent of the Office 365 end user  interfaces. Depending on the rights assigned by the Vaultastic  administrators, end users can access their Vaultastic accounts through a  simple and secure web interface.

    Is cross-domain archiving supported?

    Yes. For every primary domain hosted on O365 a corresponding domain has to be created on Vaultastic.

     

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  • 2. Do we need to deploy any software or database on the Office 365 setup?
     

    No, the Vaultastic connector for Office 365 uses the journaling feature of O365 to send a copy of every mail sent and received by the selected users to an independent Vaultastic store.

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    Viewed 558 Times No Comments
  • 3. Is there any plugin or extension to Outlook or Outlook Web access?
     

    No, the Vaultastic interface is independent of the Office 365 end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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    Viewed 559 Times No Comments
  • 4. What configuration is needed on the Office 365 domains?
     

    Office 365 domain administrators have to configure journaling to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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    Viewed 576 Times No Comments
  • 5. Does the Vaultastic admin need to provision users on the Vaultastic domains?
     

    Yes, the admin needs to provision users on the Vaultastic domains. If a user is not provisioned on Vaultastic, mail meant for the user will not be archived.

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  • 6. Is cross-domain archiving supported?
     

    Yes. For every primary domain hosted on Office 365 a corresponding domain has to be created on Vaultastic.

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  • 7. How are distribution lists handled?
     

    Mails sent to distribution lists will be archived in the individual member's Vaultastic account, provided the account is available on Vaultastic.

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  • 8. Are shared mailboxes supported?
     

    Yes, a corresponding account has to be created on the Vaultastic domain.

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  • 9. Are Office 365 groups supported?
     

    Yes a corresponding id has to be created on Vaultastic domain.

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  • 10. Any special considerations for views in the archiving, retrieval or deletion processes?
     

    The Vaultastic admin has full control over:
    1. The access to the Vaultastic accounts
    2. The ability to download or export from these mail boxes.

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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    Viewed 479 Times No Comments
  • 11. Does Vaultastic support message or attachment stubbing?
     

    Vaultastic does not stub the original mail. A copy of the mail is maintained in the Vaultastic server independent of the primary mail server.

    Microsoft does not recommend using Stubbing for archiving purposes. Refer to the link given below:
    http://www.saasexperts.net/Archive-Stubbing-Promise-vs-Reality.html.

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    Viewed 508 Times No Comments
  • 12. How does an end user retrieve mail from Vaultastic?
     

    For an end user to retrieve mail from Vaultastic, he has to login to the Vaultastic webmail client and export selected mail into a PST or EML format. PST files can be directly imported into Outlook.

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    Viewed 530 Times No Comments
  • 13. Does Vaultastic maintain the data classification of Office 365?
     

    To keep the end user interface simple, all the emails archived are classified as received (available in the Inbox) or sent (available in the Sent Items) by the user. Folder structure in the primary account is not replicated to Vaultastic.

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  • 14. Why doesn't Vaultastic support an IMAP connector to Office 365?
     

    An IMAP access replicates the state of the primary mail box. The Office 365 connector for Vaultastic stores a copy of every incoming and outgoing mail using the journaling feature of O365. This ensures that even if mails are deleted from the primary email server, they are intact in the Vaultastic email vault.

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  • 15. Considering Office 365 wherein data is placed on Azure and Vaultastic on AWS, will the data be archived all over to another cloud provider?
     

    Yes. This reduces your dependence on one vendor for hosting your critical data.

    Read MoreI am already using O365 on the cloud, do I still need a separate archiving solution?

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  • 16. Can local Outlook PSTs be moved to cloud for archival?
     

    Yes. Local PSTs can be uploaded to Vaultastic for backup.
    You can go thru the various plans available for Vaultastic

     

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  • 1. Can I archive emails from G Suite? How to configure G Suite for work domains?
     

    Can I archive emails from G Suite?

    Yes. You can archive emails from G Suite (Formerly known as Google Apps).

    Vaultastic offers secure email archiving on the cloud for all the mails & attachments for Google Apps for Work.Use Vaultastic to ensure that you have a tamper-proof and  read-only copy of the mailboxes hosted on G Suite at a secondary  location.

    Retrieve each copy of an email from Vaultastic which is deleted from the primary mailbox by mistake or deliberately.

    Go thorough the presentation to know How Vaultastic works?

    How to configure G Suite for Work domains?

    G Suite for Work domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the  selected or all users to the Vaultastic servers.

    Do we need to deploy any software or database on the G Suite setup?

    No. You don't have to deploy any software or database on the G Suite setup. Use the mail routing feature of G Suite to archive mail from your primary email domain. This forwards mail from the primary email server to the Vaultastic servers.

    Is there any plugin or extension to G Suite for Work?

    No, the Vaultastic interface is independent of the G Suite end user  interfaces. Depending on the rights assigned by the Vaultastic  administrators, end users can access their Vaultastic accounts through a  simple and secure web interface.

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    Viewed 486 Times No Comments
  • 2. Do we need to deploy any software or database on the Google Apps setup?
     

    No, Google Apps domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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  • 3. Is there any plugin or extension to Google Apps for Work?
     

    No, the Vaultastic interface is independent of the Google Apps end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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    Viewed 513 Times No Comments
  • 4. What configuration is needed on the Google Apps for Work domains?
     

    Google Apps for Work domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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    Viewed 585 Times No Comments
  • 5. Does the Vaultastic admin need to provision users on the Vaultastic domains?
     

    Yes, the admin needs to provision users on the Vaultastic domains. If a user is not provisioned on Vaultastic, mail meant for the user will not be archived.

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    Viewed 516 Times No Comments
  • 6. Is Cross-domain archiving supported?
     

    Yes. For every primary domain hosted on G Suite a corresponding domain has to be created on Vaultastic.

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    Viewed 561 Times No Comments
  • 7. Any special considerations for views in the archiving, retrieval, or deletion processes?
     

    The Vaultastic admin has full control over:

    1. The access to the Vaultastic accounts

    2. The ability to download or export from these mail boxes.

    Mail messages once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mail.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

    More
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    Viewed 485 Times No Comments
  • 8. Does Vaultastic support message or attachment stubbing?
     

    Vaultastic does not stub the original mail.
    A copy of the mail is maintained in the Vaultastic server independent of the primary mail server.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 496 Times No Comments
  • 9. How does an end user retrieve mail from Vaultastic?
     

    For a end user to retrieve mail from Vaultastic, he has to login to the Vaultastic web client and export selected mail into a PST or EML format.

    PST files can be directly imported into Outlook.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 554 Times No Comments
  • 10. Does Vaultastic maintain the data classification of Google Apps for Work?
     

    To keep the end user interface simple, all mails archived are classified as received (available in the Inbox) or sent (available in the Sent Items) by the user.

    Folder structure in the primary account is not replicated to Vaultastic.

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    Viewed 540 Times 1 Comment
  • 11. Why doesn't Vaultastic support an IMAP connector to Google Apps?
     

    An IMAP access replicates the state of the primary mail box.

    The Google Apps connector for Vaultastic stores a copy of every incoming and outgoing mail using mail routing. This ensures that even if emails are deleted from the primary email server, they are intact in Vaultastic.

    More
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    Viewed 507 Times No Comments
  • 1. Do we need to deploy any software or database on the Hosted Exchange setup?
     

    No, the Vaultastic connector for Hosted Exchange uses the journaling feature of Hosted Exchange to send a copy of every mail sent and received by the selected users to an independent Vaultastic store.

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    Viewed 544 Times No Comments
  • 2. Is there any plugin or extension to Hosted Exchange Web access?
     

    No, the Vaultastic interface is independent of the Exchange Online end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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    Viewed 526 Times No Comments
  • 3. What configuration is needed on the Hosted Exchange, Exchange Online domains?
     

    Hosted Exchange,Exchange Online domain administrators have to configure journaling to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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    Viewed 591 Times No Comments
  • 4. Does the Vaultastic admin need to provision users on the Vaultastic domains?
     

    Yes, the admin needs to provision users on the Vaultastic domains. If a user is not provisioned on Vaultastic, mails meant for the user will not be stored in the enterprise email vault.

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    Viewed 441 Times No Comments
  • 5. Is Cross-domain archiving supported?
     

    Yes. For every primary domain hosted on O365 a corresponding domain has to be created on Vaultastic.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 516 Times No Comments
  • 6. How are distribution lists handled?
     

    Mail sent to distribution lists will be archived in the individual members Vaultastic account, provided the account is available on Vaultastic.

    More
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    Viewed 468 Times No Comments
  • 7. Are shared mailboxes supported?
     

    Yes, a corresponding account has to be created on the Vaultastic domain.

    More
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    Viewed 480 Times No Comments
  • 8. Are Hosted Exchange, Exchange Online groups supported?
     

    Yes a corresponding id has to be created on Vaultastic domain.

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    Viewed 454 Times No Comments
  • 9. Any special considerations for views in the archiving, retrieval, or deletion processes?
     

    The Vaultastic admin has full control over:
    1. The access to the Vaultastic accounts
    2. The ability to download or export from these mail boxes.

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mail.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 495 Times No Comments
  • 10. Does Vaultastic support message or attachment stubbing?
     

    Vaultastic does not stub the original mail.
    A copy of the mail is maintained in the Vaultastic server independent of the primary mail server.

    Microsoft does not recommend using Stubbing for archiving purposes. Refer to the lick given below:http://www.saasexperts.net/Archive-Stubbing-Promise-vs-Reality.html

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 541 Times No Comments
  • 11. How does an end user retrieve mail from Vaultastic?
     

    For a end user to retrieve mail from Vaultastic, he has to login to the Vaultastic web client and export selected mail into a pst or eml format.
    Pst files can be directly imported into Outlook.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 518 Times No Comments
  • 12. Does Vaultastic maintain the data classification of Hosted Exchange,Exchange Online?
     

    To keep the end user interface simple, all mails archived are classified as received (available in the Inbox) or sent (available in the Sent Items) by the user.
    Folder structure in the primary account is not replicated to Vaultastic.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 484 Times No Comments
  • 13. Why doesn't Vaultastic support an IMAP connector to Hosted Exchange,Exchange Online?
     

    An IMAP access replicates the state of the primary mail box.
    The Hosted Exchange, Exchange Online connector for Vaultastic stores a copy of every incoming and outgoing mail using the journaling feature of O365. This ensures that even if mails are deleted from the primary email server, they are intact in Vaultastic.

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    Viewed 477 Times No Comments
  • 1. How are users created on Vaultastic?
     

    Once you provision your primary domain on Vaultastic for archiving, you need to enable the Auto User Creation property of your domain. Users will be created automatically as soon as an email is received to the Vaultastic domain.

    For example:
    Assume, Amit and Neeta are users of the domain baya.in.
    This domain has been provisioned on Vaultastic with the Auto User Creation property of the domain enabled.

    When Amit sends an email to Neeta from his primary domain, a copy of the email is archived on his corresponding Vaultastic accounts of Amit and Neeta on Vaultastic. As the copy is received to Vaultastic, the system creates users Amit and Neeta on the Vaultastic domain.

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  • 2. What will the Vaultastic id and password of the user be?
     

     

    * The Vaultastic id of the user will be in the format primary-id@<domain-name>.vaultastic.com.

    * Users logging in for the first time have to set the password by clicking the Forgot Password link on the login page .

     

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  • 3. How much time will it take to create a user on Vaultastic?
     

    The Automatic User Creation process on Vaultastic is in line. As an email is received on Vaultastic the user (sender/recipient) is created immediately.
    To avoid dos attacks, if number of users created on Vaultastic exceeds the threshold in rate control, there may be some time delay in user creation.

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  • 4. What happens to email messages if there is a temporary failure in the auto user provisioning process?
     

    Though there is a temporary failure in the auto user creation process on Vaultastic, mails received to Vaultastic remain intact in a mail queue for 7 days ensuring no data loss. Later, on successful user creation, mails are delivered to user's Vaultastic account.

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  • 5. Does an admin need to provision a user manually if there is a failure in the auto user provisioning process?
     

    No. The system will provision users automatically.
    If required an admin can provision users manually.

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  • 6. How many users can be provisioned on the Vaultastic domain?
     

    It depends on the license for Vaultastic you have purchased. As you are approaching the maximum allowed count of users (as per your purchase), the system will send you alerts prompting you to take action. If you use up the licensed count of users, the system will not allow you to provision more users.
    The choices you have are:
    1. Purchase additional user licenses in your subscription
    2. Delete some accounts.

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  • 7. What will happen if the auto user creation property of the domain is disabled?
     

    Though the auto user creation property is disabled for your domain, mails received to Vaultastic will remain intact in the mail queue for 7 days. Later, on successful user creation, mails will be delivered to the user's Vaultastic account.

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