Are SLA updates or changes communicated to customers in advance?

Yes, Vaultastic ensures that any updates or changes to its SLA are communicated to customers well in advance. Customers are provided with detailed explanations of the changes, including how they may impact service levels, responsibilities, or performance guarantees. The updates are designed to enhance service quality and are implemented only after informing customers and, where applicable, mutual agreement (in case of addendums that we may have signed). This ensures a seamless transition and continued alignment with customer expectations.