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How to restore live mailbox

Restore live mailbox

As an an admin /user of the Vaultastic domain, you can export mail from your Vaultastic account and restore into your live mailbox.

Steps to export the mail from the Vaultastic domain

1. Access the URL https://<Domain-name>.vaultastic.com from your favorite browser.

- Logon to your Vaultastic account using valid credentials
  • User ID: User id you use to logon to your primary email account
  • Password: Vaultastic account password
  • Domain Name: <Domain name>.vaultastic.com

For example: If your primary email id is [email protected] then

  • User ID to logon to Vaultastic domain: john.smith
  • Domain Name: vn1.vaultastic.com

2. If you do not know the password or have forgotten the password, use the Forgot pass app to reset the password of your Vaultastic account.

You will receive the verification code required to reset the password on your primary account.

Set Alt ID Archive User 001.png

3. Click the export icon to export the Inbox folder.


  • To export the Sent Items folder, navigate to the Sent Items folder and then click the Export icon to generate the .EML or .PST file.
  • To export specific mail messages, execute a search query and export the result of the query to generate .eml or .PST file.
  • If the size of your Inbox/Sent Items folder is huge, application exports multiple files.

Restore Mailbox 01.png

4. Choose the .EML or .PST format to which you need to export the file.
You can import this .EML or .PST file to the desktop client you are using.
You will receive the exported file to the Primary email-id set for your account.

Restore Mailbox 02.png